Questions before you order?

Each service page shows exactly what you are paying for. Depending on the service, the price may be based on word count, quantity, duration, package, number of accounts, or any extras you choose. The full price is shown before you pay, and there are no additional service fees for the work included in your order.

All prices in our store are shown in U.S. dollars (USD). If you pay in another currency, your bank or card issuer may apply its own currency conversion or international transaction fees.

Yes. Your order is paid in full at checkout. We do not use deposits or ask you to pay a remaining balance later. The amount shown at checkout covers the service and options you selected.

In some cases, yes. Payments are processed securely by Stripe. Depending on your location, transaction, and eligibility, Stripe may offer additional payment options such as pay later, installments, or interest-free installment payments. If an option is available to you, it will appear automatically during checkout. If Stripe does not offer it for your transaction, it will not be shown.

Yes. The amount shown at checkout is the final price charged by Marketing House MF for the service and options included in your order.

Yes. You can enter a valid coupon code during checkout. We also work with selected creators who may share their own 10% discount codes with their audience.

Yes, but you do not need to create one before you start shopping. Your account is created during checkout. We require an account because this is where your project is managed after purchase, including communication with our team, project progress, order details, and finished files.

Everything related to your project happens through your customer account. Open your order in My Account and use the project chat to speak with the team member assigned to your project. This keeps your messages, files, updates, and order details together in one place.

Yes. Each order has its own project timeline in your customer account. The team member assigned to your order updates it as the project moves forward, so you can see what has already been completed and what is still being worked on.

Your finished files will be available directly inside your customer account and connected to the relevant order.

We do not use AI to produce client work, particularly for translation, copywriting, editing, or other text-based services. The only exception is website development, where our team may use our internal AI model as a coding assistant. It is used to support technical development, not to create or rewrite client text.

For services that require a document, please upload a .docx file up to 5 MB. If your document is larger than 5 MB or you need to send us a different file type, contact us before placing your order through WhatsApp or at contact@marketinghmf.com.

Our standard delivery time is up to 30 days from the date you place a complete order. We always try to finish projects sooner whenever possible, but quality comes first. We would rather take the time needed to deliver the work properly than rush a project simply to finish it earlier.

If your order is complete when you place it, the delivery time begins from the date of your order. If we need additional information from you, or you add something to the project after work has started, the delivery time may need to be extended. If that happens, you can discuss it directly with the team member handling your project.

For selected services, you can add Priority Turnaround when ordering. Priority orders are moved ahead in our production schedule and are completed within up to 14 days. If Priority Turnaround is available for a particular service, you will see the option on the product page.

Most services include two rounds of revisions. If a particular service includes a different number of revisions, this will be clearly stated on its product page.

Once you have received and accepted the completed project, your original source files are permanently deleted from our project storage. The finished files we deliver to you remain available for 30 days after you accept the project. We recommend downloading and safely storing your final files during that time.

Our professional translation service is currently available from English into French, Spanish, and German. These languages give authors access to some of the largest Amazon Kindle and Kindle Unlimited markets in Europe.

No. Our translations are completed by people. We do not use AI to translate, rewrite, or generate parts of your book or document.

Yes. After placing your order, you can communicate with the team member handling your project through the chat available in your customer account. If anything in your document needs clarification, we can contact you there as well.

No. When you purchase an advertising service from Marketing House MF, our fee covers the work and management described in the service. Your advertising budget for platforms such as Google, Meta, TikTok, Pinterest, or other advertising networks is always paid separately.

No. Advertising performance, search rankings, reach, sales, and platform approvals depend on many factors outside an agency’s control. We provide the work, management, and deliverables included in the service you purchase, but we cannot guarantee a specific commercial result.

Yes. You can request a cancellation before work on your project begins. Once work has started, any refund will depend on how much of the project has already been completed. If you would like to cancel an order or request a refund, contact us through WhatsApp or email contact@marketinghmf.com.

Yes, but please tell us before sending them. If your project contains sensitive or confidential information, contact us first so we know what type of material you intend to provide and can agree on the appropriate way to handle it.

The easiest way is to use the chat connected to your order in My Account. You can also contact us through WhatsApp or email contact@marketinghmf.com. Please include your order number and a short description of the problem so we can find your project quickly.

If you are unsure which service to choose, have a file that does not meet the upload requirements, or simply want to ask something before ordering, contact us through WhatsApp or email contact@marketinghmf.com.